Return Policy

Knots and Loops - Return Policy

1. Damages and Issues

If you receive a product that is damaged or defective, please contact us immediately. To expedite the resolution process, provide the following:

• Photos of the damaged or defective item
• Photos of the packaging
• A description of the issue

We will work with you to resolve the issue promptly. For faulty products, we offer exchanges.

2. Exceptions and Non-Returnable Items

Please note that we do not accept returns. Certain items may have specific limitations:

• Customized or Personalized Items: Items that have been customized or personalized are not eligible for exchange.
• Final Sale Items: Products marked as "final sale" or "clearance" are not eligible for exchange.

3. Exchanges for Faulty Products

• Exchanges: We only accept exchanges for products that are found to be faulty. If you receive a faulty product, please contact us within 30 days of delivery. Ensure that the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. We will arrange for an exchange of the faulty item.

4. Contact Information

For any issues with your order, including damages or to initiate an exchange for a faulty product, please contact us at:

Email: knotsandloopsofficial@gmail.com