Shipping and Payment

Knots and Loops - Shipping and Payment Information

Shipping Information

1. Shipping Options and Zones

Knots and Loops currently ships only within the United States. We utilize USPS for our shipping needs, and options are based on product dimensions and weight. The available shipping methods are:

Standard Shipping: Typically 5-7 business days
Expedited Shipping: Typically 2-3 business days
Priority Shipping: Typically 1-2 business days

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping costs will be displayed during the checkout process before you complete your purchase. Orders over $75 may qualify for free standard shipping.

3. Order Processing and Delivery Times

Orders are processed within 1-2 business days of receipt. Once processed, delivery times will vary based on your selected shipping method. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

4. Returns, Exchanges, Damages, and Lost Packages

Exchanges Only: We do not accept returns, but exchanges are permitted within 30 days of the delivery date. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. To initiate an exchange, please contact our customer service.
Damages: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.
Lost Packages: If your package is lost in transit, please contact us. We will work with USPS to locate the package and offer a resolution based on the outcome of their investigation.

Payment Information

1. Payment Options

We accept the following payment methods:

Credit and Debit Cards: Visa, MasterCard, American Express, Discover
PayPal
Apple Pay
Google Pay

2. Payment Requirements and Instructions

All payments must be made in U.S. dollars. At checkout, you will be prompted to provide your payment information. Ensure that the billing address you enter matches the address associated with your payment method. This helps prevent payment processing issues and delays.

If you encounter any issues with your payment, please double-check your information and try again. For additional assistance, contact our customer service team.